|Mrs Dawn Bradley-Jones (f)
The Practice Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Admin staff : Karen B, Hayley, Helen, Amy K
As well as typing letters, referrals, handling emails and faxes to and from the local hospitals, the medical admin team deal with patients' telephone enquiries, insurance companies & solicitors each day. The team summarises patient medical records ensuring they are accurate and up to date. Admin staff also deal with financial claims and carry out searches and practice audits
Gill Information Facilitator
Reception Supervisor Emma Ma
Reception staff: Claire, Emma Me, Heather M, Jane T, Jen A, Jen G, Jess, Karen G, Margaret and Amy S
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries.